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Student Athletic Insurance Information

Click HERE to file a claim.

It is with pleasure that we deliver your 2018/19 Student Accident Insurance Plan Master Policy and supplies. The 2018/19 insurance plan is currently in effect (refer to Master Policy for specific information, including start date of the program for your district).

Health Special Risk, Inc. (HSR) has been the administrator for this program and we look forward to an exciting 2018/19 school year. The benefits provided under this year’s policy (unless otherwise agreed upon) and Mutual of Omaha Insurance Company remains the accident insurance carrier.  You will notice a change to the policy language and format, for the 2018/2019 term as we’re issuing coverage using Mutual of Omaha’s newly approved policy.

HSR will continue to process and pay all claims from our Carrollton (Dallas), Texas office.

Enclosed for your use are:

  1. District Master Policy.  This official document provides you with specific policy provisions, limitations, and exclusions pertaining to the 2018/19 program.  Please review thoroughly and let us know immediately if there are any discrepancies, as this document will govern all aspects of your program, including claims adjudication.
  2. Claim Form


We hope these supplies will aide you in providing easy and straight-forward enrollment for your students.

School officials, trainers and coaches can “look up” student enrollments in the same manner they did via the HSR FAST TRACK web site at Talton, 866-345-2680 ext. 5660 at HSR is your “Fast Track” point of contact, if you need assistance.  Fast Track Users can submit claim forms electronically on behalf of your student athletes directly into the HSR’s adjudication systems to expedite these accidents when they occur. 

HSR Customer Service

  • Customer Service for Parents & Medical Providers:
  • For enrollment issues, the HSR Customer Service Department is available toll-free daily from 8:00 a.m. to 6:00 p.m. Central Time at 866-409-5733.  Specialized enrollment personnel are standing by to assist your parents/students with their enrollment needs.
  • For claims inquiry, the HSR Customer Service Department is available toll-free daily from 8:00 a.m. to 6:00 p.m. Central Time at 866-409-5734.
  • Claim documentation can be mailed to us at P.O. Box 117558, Carrollton, TX 75011-7558, electronically to, or via Fax to 972-512-5818.
  • Customer Service for Schools’ staff:
  • Our K-12 Insurance Team Lead, Ms. Cassandra Talton is available daily at (972) 512-5660 (or 866-409-5733 ext. 5660), via, or Fax at (972) 512-5819.
  • Your HSR account executive, Thomas Lenihan, President,, (972) 512-5700, is available for any issues or questions that arise.

We look forward to servicing you, the students, and parents of your school district.

We appreciate your business greatly and welcome any feedback you might have which can help us to improve our service.

Best regards,